FAQs

Welcome to the Wearperfect Help Center. Below are answers to the most common questions about our jackets, orders, returns, and more. For personal assistance, our team is just a message away.

1. What is WearPerfect?

WearPerfect is a U.S.-based online store offering high-quality jackets for men and women. We focus on comfort, warmth, and effortless style while ensuring a safe and smooth shopping experience.

2. Where do you ship?

We currently ship only within the United States. International orders are not accepted at this time.

3. How much does shipping cost?

Shipping is completely free on all orders within the U.S.

4. How long does delivery take?

Handling time: 1–2 business days (Mon–Fri).
Transit time: 4–6 business days (Mon–Fri).
Estimated total delivery time: 5–8 business days.

5. Do you offer order tracking?

Yes. You’ll receive an email with your tracking number once your order has shipped.

6. Can I cancel or edit my order?

You can cancel or edit your order before it ships. Once shipped, cancellations aren’t possible, but you can return the item within our return window.

7. What is your return policy?

For complete details regarding our return policy for jackets, please see the “Return & Refund Policy” section on our website.

8. Do I pay for return shipping?

No. Return shipping is free. We’ll email you a prepaid return label once your return request is approved.

9. How long does a refund take?

Refunds are processed within 14 business days after we receive and inspect your return.

10. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Apple Pay, Google Pay, and Diners Club.

11. What if my order is damaged or incorrect?

12. Do you have a physical store?

No, WearPerfect operates exclusively online.

13. How can I contact customer support?

You can reach us by email, phone, or live chat.

14. Do you offer Customer support?

Yes. Feel free to reach out anytime.

📧 Email: support@wearperfect.store
📞 Phone: +1 (307) 225-2878
📍 Address: 30 North Gould Street, Sheridan, Wyoming 82801, United States
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-07:00) Mountain Standard Time (Denver)
💬 Live Chat Support: Available 24/7 via our website chat feature